Payments and Returns Policy
All payments are taken using either Paypal or Stripe. These are both very well established secure payment processors. You don’t need an account to pay with either Paypal or Stripe and both take nearly all credit/debit cards.
I don’t have any access to your card details as payments are made directly to Paypal or Stripe on their secure servers.
Returns and Damages
Any items that arrive damaged may be returned for a full refund or replacement.
If this happens, please contact me with the details of the damage. It will help to see a photo of the damaged item and the packaging. I will process the refund or replacement as soon as I receive the returned items.
If the damage was the shipper’s fault, I will reimburse you for the return shipping too so please save a receipt and send it to me for a full refund of the order plus any shipping costs you incur. Please refuse delivery if the item appears damaged on arrival.
All my Prints/Canvases are custom printed to order, i do not have ‘stock’ of any images/products. With the large variety of frames and sizes that i offer, keeping a stock of any image is impractical.
Under UK law ‘custom made’ or ‘made to order’ products are exempt from the internet distance selling rules. So, i’ don’t accept refunds/returns if you’ve changed your mind. So please ensure you order the right size/options to fit your room & space.